Terms & Conditions

1.Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you and Maitri Visa and Travel Services ("MVTS India"), a firm having its registered office at 1016, 17, 18 A Block, 10th Floor, Naurang House, KG Marg, Connaught Place, New Delhi 110001, India. By accessing our website or engaging our services, you agree to be bound by these Terms in their entirety.

If you do not agree with any part of these Terms, you must not use our website or services.

2.Scope of Services

MVTS India offers the following services to individuals, families, and businesses:

• Visa consultancy and processing: visitor visas, student visas, work visas, business visas, family visas, and permanent settlement visas
• Immigration consultancy for various countries including Australia, Canada, the United States, the United Kingdom, the European Union, the Middle East, and Asia-Pacific
• MICE services: meetings, incentives, conferences, and events
• Air ticket bookings on domestic and international airlines
• Tour packages for leisure, business, and group travel
• Allied services: travel insurance, hotel reservations, ground transport, document attestation, and translation

3.Our Role as Consultants

Our role is to provide professional advice, prepare documentation, schedule appointments, and submit applications on your behalf. We will use our expertise and best efforts to maximise the prospects of a successful application, but we cannot guarantee any particular outcome.

Visa rules, fees, processing times, and eligibility criteria are set by the destination country and may change without notice. We will keep you informed of any changes that come to our attention, but the ultimate responsibility for meeting all eligibility requirements rests with the applicant.

4.Client Obligations

When you engage our services, you agree to the following obligations:

• Provide complete, accurate, and truthful information at all times
• Submit all documents requested by us within the timelines we specify
• Disclose all prior visa applications, refusals, deportations, criminal records, and adverse immigration history
• Pay all fees (consultancy fees, embassy fees, third-party fees) as agreed and within stipulated timelines
• Attend all interviews, biometric appointments, medical examinations, and other appointments arranged on your behalf
• Comply with the laws of India and the destination country at all times
• Promptly inform us of any change in your circumstances (employment, marital status, residence, contact details) that may affect your application

We reserve the right to terminate any engagement where we discover that information provided to us was false, misleading, or incomplete. In such cases, fees paid will not be refunded.

5.Fees and Payment

Our service fees are quoted in writing before the engagement begins and form part of your agreement with us. Fees are categorised as follows:

• Consultancy / professional fees payable to MVTS India for our services. These cover advisory, document preparation, and submission services.
• Statutory and embassy fees payable to the destination country. These are passed through to the relevant authority and are generally non-refundable.
• Third-party fees for VFS, BLS, TLScontact, IELTS, medical tests, document attestation, courier, and similar charges.
• Travel costs for air tickets, hotels, tours, and ground transport.

Payment is to be made in Indian Rupees, except where a foreign-currency payment is unavoidable (for example, embassy fees payable abroad). We accept payment by cash, cheque, demand draft, NEFT/RTGS/IMPS, UPI, and major credit/debit cards through our payment gateway.

An official receipt or tax invoice is issued for every payment received. GST will be charged in addition to our consultancy fees at the rate prevailing on the date of invoice.

6.Processing Times

Visa processing times depend entirely on the destination country and the category of visa applied for. Indicative timelines we may share are based on past experience and are not a guarantee. The applicant accepts that processing may be delayed for reasons including but not limited to:

• High application volumes at the embassy or consulate
• Additional document requests, interviews, or background checks
• Strikes, public holidays, force majeure events, and policy changes
• Delays caused by the applicant in providing documents or attending appointments

MVTS India is not liable for any loss, damage, or expense arising from such delays.

7.Travel Services and Bookings

For air tickets, tour packages, MICE services, and hotel bookings, the terms and conditions of the underlying supplier (airline, hotel, tour operator, conference venue) apply in addition to these Terms.

It is the responsibility of the traveller to ensure that:

• Their passport is valid for at least six months beyond the date of return
• They hold all required visas, transit visas, and onward travel documents
• They comply with health requirements (vaccinations, COVID-19 protocols, yellow fever) of the destination
• They reach the airport, station, or pick-up point well in advance of the departure time

MVTS India is not responsible for missed flights, denied boarding, or refused entry caused by the traveller's failure to meet these requirements.

8.Non-Refundable Policy

All fees and amounts paid to MVTS India are strictly non-refundable. The full terms of our non-refundable policy are set out in our No Refund Policy, which forms an integral part of these Terms. Clients are required to read and accept that policy before making any payment.

9.Limitation of Liability

To the maximum extent permitted by law:

• Our total aggregate liability under any engagement shall not exceed the consultancy fees paid by you to MVTS India under that specific engagement.
• We shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, business, or opportunity.
• We shall not be liable for any visa refusal, application processing delay, change in immigration policy, or act of any embassy, consulate, or immigration authority.
• We shall not be liable for the acts or omissions of third-party suppliers (airlines, hotels, tour operators, insurance companies) even where bookings are facilitated through us.

10.Force Majeure

MVTS India shall not be liable for any failure or delay in performing its obligations where the failure is caused by circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, government action, pandemic, embassy closures, strikes, or natural disasters.

11.Intellectual Property

All content on our website — including text, graphics, logos, images, software, and trademarks — is the property of MVTS India or our licensors and is protected by Indian copyright and trademark law. You may not copy, reproduce, modify, distribute, or commercially exploit any part of our content without prior written permission.

12.Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms or our services shall be subject to the exclusive jurisdiction of the competent courts at New Delhi, India.

Before commencing any legal proceeding, the parties shall first attempt to resolve disputes amicably through written communication and, if unresolved, through mediation in good faith.

13.Changes to These Terms

We may update these Terms from time to time. The "Last Updated" date at the top of this page indicates when revisions were made. Continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms.

14.Contact

For any questions about these Terms, please contact us at info@mvtsindia.com or +91 98969 74863.